Push it to the phones. Reps install nothing.
The agent is an Android app delivered through managed Google Play. Google Workspace, Intune, or any Android Enterprise MDM installs it and hands it three configuration values. This page says what is required and what to check before rollout.
Managed devices only
The phones must be company-owned and enrolled as fully managed devices. On a personal phone with a work profile the agent cannot see calls made from the personal dialler, and that is where normal calls land. A work-profile deployment will show an empty board.
iOS is not supported. iPhones do not expose the call log to apps. If part of the team is on iPhone, a network-side product from the carrier is the only route for those handsets.
Through Google Workspace
Other MDMs follow the same shape: private app, forced install, managed configuration.
- 01Create a fleet enrolment code
In your workspace, open Phones and create an enrolment code for the whole fleet.
- 02Add the app as a private app
In the Google Admin console, add the agent through managed Google Play as a private app and assign it to the organisational unit the phones sit in, as a forced install.
- 03Set the managed configuration
Open the app's settings in the Admin console and set the three keys below.
- 04First launch on each phone
Each rep opens the app once and taps Allow call access and Keep running in the background. The phone then appears on the Phones page and you assign a rep name.
Three keys
server_urlenrolment_codetracked_sim_slotsCheck these
Notice and consent rules by country
Pick the country and state or region your staff work in. The same notice appears inside the workspace once it is created.
Before you enrol phones in New Zealand: Written notice to staff before monitoring starts is recommended. Tell staff what is collected (call times, durations and numbers, no audio), why, and where it is stored (Australia). Record the date the notice went out on the Settings page.
- Notice to staff
- Recommended before monitoring starts
- Privacy law
- Privacy Act 2020 (NZ), Information Privacy Principles
- Call recording (not live)
- One-party consent
- Data hosted in
- Australia
No specific workplace surveillance statute. The Privacy Act 2020 and the good-faith duty in the Employment Relations Act 2000 mean employees should be told in writing, before monitoring starts, what is collected from company phones and why. Notice is recommended for every workspace.
This is a summary, not legal advice.
Callboard records call metadata (direction, time, duration and the other party's number) from company-owned phones. It does not record audio, contacts or messages. That is employer monitoring of company devices in New Zealand: Written notice to staff before monitoring starts is recommended. Customer numbers are personal information under the Privacy Act 2020 (NZ), Information Privacy Principles; storing them hashed and masked (the default) reduces what is held, and your privacy notice should cover them.
Call recording (One-party consent). Crimes Act 1961 (NZ): intercepting a private communication is an offence unless you are a party to it, so a party may record a call. Employers should still tell staff and callers where recording is used.
Privacy. Collecting customer phone numbers from the call log is a collection of personal information: IPP 3 expects the people concerned to be told the purpose, and IPP 1 that collection is necessary for a lawful purpose. Hashing and masking numbers reduces what is held.
Hosting. Kept in Australia. Using an overseas cloud provider to store data on your behalf is generally not a disclosure under IPP 12, but confirm with counsel and say so in your privacy statement.
- Privacy Act 2020 (NZ)
- Crimes Act 1961 (NZ), interception offences
- Employment Relations Act 2000 (NZ)
- Office of the Privacy Commissioner guidance on workplace monitoring
This is a summary, not legal advice.
What is collected, and what is not
- Notice to staff
No specific workplace surveillance statute. The Privacy Act 2020 and the good-faith duty in the Employment Relations Act 2000 mean employees should be told in writing, before monitoring starts, what is collected from company phones and why. Notice is recommended for every workspace. Have your HR or legal team handle this before rollout.
- Numbers
Phone numbers are stored as a keyed hash (so a call back can be matched) plus the last three digits for display. A workspace can choose to store full numbers, and should only do so once the notice covers it.
- Not collected
No call audio, contacts or SMS. The phone shows a persistent notification while the agent is reporting.
- Removing a phone
Removing a phone in the workspace revokes its token. It cannot re-enrol with the fleet code until restored.
- Hosting
Each workspace has its own database, kept in Australia.
Create a workspace, then push the agent