Terms of service

01 Who these terms are between

These terms are an agreement between ThinkVeridian Pty Ltd ("we", "us") and the business that creates a Callboard workspace ("you"). The person who signs up confirms they are authorised to accept these terms for that business. If you have a signed order form or enterprise agreement with us, that document wins where the two differ.

Callboard is a business tool for monitoring company-owned phones. It is not offered to individuals for personal use.

02 The service and your workspace

Callboard gives you a workspace with its own database, a board and reports for the phones you enrol, and an Android app you deploy to those phones through your own device management. We host it, keep it running, back it up and update it. You own the data in your workspace; we process it on your instructions under our privacy policy.

You are responsible for the people you add to the workspace, for keeping their sign-in details safe, and for what they do with it. Tell us straight away if you think an account has been compromised.

03 Trials, plans and billing

Self-serve workspaces start with a free trial of 7 days. Nothing is charged until the trial ends. If you have not chosen a plan by then, the workspace goes read-only and is deleted thirty days later unless you pick one.

Plans are priced per enrolled phone per month, in Australian dollars, excluding GST. Seats follow your enrolments: add a phone and you are billed for it from that day; remove one and its billing stops the same day, pro-rated on the next invoice. Add-ons are priced the same way. Prices are shown on the pricing page and in your workspace before you commit, and we give at least thirty days' notice by email before a price changes.

Card customers are billed monthly through Stripe. Invoice customers pay in advance for an agreed number of phones and period; usage above that is invoiced at the agreed rate. If a payment fails or an invoice is overdue, the workspace stays fully usable for a grace period of 7 days, then becomes read-only until it is settled. Nothing is deleted because of a late payment.

04 Your obligations to your staff and customers

Monitoring calls on a phone is workplace surveillance. You must have the legal right to monitor each phone you enrol, and you must give your staff whatever notice the law in your state or territory requires before monitoring starts. In New South Wales and the ACT that is written notice at least fourteen days in advance. The workspace shows you the rule for your location during setup and again when you add phones; following it is your responsibility.

You must only enrol phones that your business owns or controls and that are managed by your device management. Do not enrol a personal phone. If a phone carries a personal SIM, use the setting that tracks the business SIM only.

Phone numbers in a call log are personal information. Keep numbers masked unless your notices and privacy policy cover full-number storage, and do not use the data for any purpose your staff and customers would not reasonably expect.

05 Acceptable use

You must not use the service to break the law, to monitor people without authority, to harass anyone, or to build a competing product. You must not probe, overload or interfere with the service, share sign-in details, or try to reach another customer's data. We may suspend a workspace immediately if we reasonably believe it is being used in one of these ways, and we will tell you why.

API keys, webhooks and connectors are for integrating your own systems. Rate limits apply and are documented. Abuse of them, or sending us data you do not have the right to send, is a breach of these terms.

06 Data, retention and closing a workspace

You can export your calls, phones, leads and reports at any time from the workspace. You can close the workspace yourself, or ask support to. When it closes we drop its database after thirty days, and backups that contain it expire within a further thirty days. During those thirty days you can ask us to reopen it.

We keep your workspace in the region that matches your country, on dedicated infrastructure, and use only the providers listed on our security page. We will tell you before adding one that would handle personal information. We do not sell your data, do not use it for advertising and do not train models on it.

07 Availability and support

We aim to keep the service available around the clock and we publish maintenance in advance where we can. The phone app keeps reporting through short outages and catches up when the service returns, so brief downtime does not lose calls.

Support is by email at help@callboardmdm.com. We answer within one business day, Sydney time. If you need a response-time commitment, a signed security questionnaire or a data processing addendum, ask and we will arrange one under an enterprise agreement.

08 Changes to the service and to these terms

We improve the product continuously and may add, change or retire features. We will not remove a feature your plan depends on without at least sixty days' notice and a reasonable alternative.

We may update these terms. For changes that reduce your rights or increase your obligations we email workspace owners at least thirty days before they take effect. Continuing to use the service after that date means you accept the new terms; if you do not, you can close the workspace and we will refund any prepaid, unused period.

09 Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Where the law allows us to limit liability, our total liability to you for any claim in connection with the service is limited to the amount you paid us in the twelve months before the claim arose. Neither of us is liable to the other for indirect or consequential loss, including lost profits, except where it results from a breach of the privacy or acceptable use sections or from wilful misconduct.

You are responsible for how you use the data the service gives you, including decisions about staff. We provide reporting, not employment advice.

10 General

These terms are governed by the law of New South Wales, Australia, and both of us submit to the courts there. If part of these terms is found unenforceable, the rest still applies. Neither party may assign the agreement without the other's consent, except that we may assign it to a successor of our business who takes on these obligations.