Push it to the phones. Reps install nothing.
The agent is an Android app delivered through managed Google Play. Google Workspace, Intune, or any Android Enterprise MDM installs it and hands it three configuration values. This page says what is required and what to check before rollout.
Managed devices only
The phones must be company-owned and enrolled as fully managed devices. On a personal phone with a work profile the agent cannot see calls made from the personal dialler, and that is where normal calls land. A work-profile deployment will show an empty board.
iOS is not supported. iPhones do not expose the call log to apps. If part of the team is on iPhone, a network-side product from the carrier is the only route for those handsets.
Through Google Workspace
Other MDMs follow the same shape: private app, forced install, managed configuration.
- 01Create a fleet enrolment code
In your workspace, open Phones and create an enrolment code for the whole fleet.
- 02Add the app as a private app
In the Google Admin console, add the agent through managed Google Play as a private app and assign it to the organisational unit the phones sit in, as a forced install.
- 03Set the managed configuration
Open the app's settings in the Admin console and set the three keys below.
- 04First launch on each phone
Each rep opens the app once and taps Allow call access and Keep running in the background. The phone then appears on the Phones page and you assign a rep name.
Three keys
server_urlenrolment_codetracked_sim_slotsCheck these
Notice and consent rules by country
Pick the country and state or region your staff work in. The same notice appears inside the workspace once it is created.
Before you enrol phones in Australia: Written notice to staff before monitoring starts is recommended. Tell staff what is collected (call times, durations and numbers, no audio), why, and where it is stored (Australia). Record the date the notice went out on the Settings page.
- Notice to staff
- Recommended before monitoring starts
- Privacy law
- Privacy Act 1988 (Cth), Australian Privacy Principles
- Call recording (not live)
- Depends on state or region
- Data hosted in
- Australia
New South Wales and the ACT require 14 days written notice before workplace surveillance starts; every other state and territory should still issue notice before monitoring. Choose a state to see the exact rule.
This is a summary, not legal advice.
Callboard records call metadata (direction, time, duration and the other party's number) from company-owned phones. It does not record audio, contacts or messages. That is employer monitoring of company devices in Australia: Written notice to staff before monitoring starts is recommended. Customer numbers are personal information under the Privacy Act 1988 (Cth), Australian Privacy Principles; storing them hashed and masked (the default) reduces what is held, and your privacy notice should cover them.
Call recording (Depends on state or region). Consent rules for recording calls differ by state and territory (one-party in Victoria and Queensland; all-party elsewhere). Choose a state to see the rule that applies.
Privacy. The Privacy Act binds APP entities. Businesses with annual turnover under $3 million are generally exempt (the small business exemption), with exceptions such as health service providers and businesses that trade in personal information; reforms to narrow the exemption have been proposed, so check with counsel. Customer phone numbers collected from the call log are personal information: a collection notice (APP 5) should cover them. Callboard stores numbers as a keyed hash plus the last three digits unless the workspace opts into full numbers. Call-log metadata collected on the handset itself is not interception under the Telecommunications (Interception and Access) Act.
Hosting. Kept in Australia. No cross-border disclosure for Australian workspaces.
- Privacy Act 1988 (Cth) and the Australian Privacy Principles
- Telecommunications (Interception and Access) Act 1979 (Cth)
This is a summary, not legal advice.
What is collected, and what is not
- Notice to staff
New South Wales and the ACT require 14 days written notice before workplace surveillance starts; every other state and territory should still issue notice before monitoring. Choose a state to see the exact rule. Have your HR or legal team handle this before rollout.
- Numbers
Phone numbers are stored as a keyed hash (so a call back can be matched) plus the last three digits for display. A workspace can choose to store full numbers, and should only do so once the notice covers it.
- Not collected
No call audio, contacts or SMS. The phone shows a persistent notification while the agent is reporting.
- Removing a phone
Removing a phone in the workspace revokes its token. It cannot re-enrol with the fleet code until restored.
- Hosting
Each workspace has its own database, kept in Australia.
Create a workspace, then push the agent