Push it to the phones. Reps install nothing.
The agent is an Android app delivered through managed Google Play. Google Workspace, Intune, or any Android Enterprise MDM installs it and hands it three configuration values. This page says what is required and what to check before rollout.
Managed devices only
The phones must be company-owned and enrolled as fully managed devices. On a personal phone with a work profile the agent cannot see calls made from the personal dialler, and that is where normal calls land. A work-profile deployment will show an empty board.
iOS is not supported. iPhones do not expose the call log to apps. If part of the team is on iPhone, a network-side product from the carrier is the only route for those handsets.
Through Google Workspace
Other MDMs follow the same shape: private app, forced install, managed configuration.
- 01Create a fleet enrolment code
In your workspace, open Phones and create an enrolment code for the whole fleet.
- 02Add the app as a private app
In the Google Admin console, add the agent through managed Google Play as a private app and assign it to the organisational unit the phones sit in, as a forced install.
- 03Set the managed configuration
Open the app's settings in the Admin console and set the three keys below.
- 04First launch on each phone
Each rep opens the app once and taps Allow call access and Keep running in the background. The phone then appears on the Phones page and you assign a rep name.
Three keys
server_urlenrolment_codetracked_sim_slotsCheck these
Notice and consent rules by country
Pick the country and state or region your staff work in. The same notice appears inside the workspace once it is created.
Before you enrol phones in Newfoundland and Labrador, Canada: Written notice to staff before monitoring starts is recommended. Tell staff what is collected (call times, durations and numbers, no audio), why, and where it is stored (Australia). Record the date the notice went out on the Settings page.
- Notice to staff
- Recommended before monitoring starts
- Privacy law
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Call recording (not live)
- One-party consent
- Data hosted in
- Australia
No provincial statute here requires advance notice of monitoring on company-owned phones (Ontario has one). Written notice before monitoring starts is recommended and supports the reasonableness test under privacy law. Check with counsel.
This is a summary, not legal advice.
Callboard records call metadata (direction, time, duration and the other party's number) from company-owned phones. It does not record audio, contacts or messages. That is employer monitoring of company devices in Newfoundland and Labrador, Canada: Written notice to staff before monitoring starts is recommended. Customer numbers are personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA); storing them hashed and masked (the default) reduces what is held, and your privacy notice should cover them.
Call recording (One-party consent). Criminal Code s 184: intercepting a private communication is an offence unless a party consents, so a party to the call may record it. Privacy law still expects callers and staff to be told where recording is used.
Privacy. Customer and employee phone numbers are personal information. Collection must be reasonable for the purpose, and people should be told why it is collected. Quebec's Law 25 adds privacy-policy, impact-assessment and cross-border rules; Alberta and BC PIPA govern employee information directly. Check with counsel for your province.
Hosting. Kept in Australia. PIPEDA permits transfers for processing with comparable protection and transparency; Quebec's Law 25 requires a privacy impact assessment before personal information leaves Quebec. Public-sector localisation rules do not apply to private employers. Check with counsel.
- PIPEDA
- Criminal Code (Canada) s 184
- Office of the Privacy Commissioner of Canada guidance on workplace privacy
This is a summary, not legal advice.
What is collected, and what is not
- Notice to staff
No provincial statute here requires advance notice of monitoring on company-owned phones (Ontario has one). Written notice before monitoring starts is recommended and supports the reasonableness test under privacy law. Check with counsel. Have your HR or legal team handle this before rollout.
- Numbers
Phone numbers are stored as a keyed hash (so a call back can be matched) plus the last three digits for display. A workspace can choose to store full numbers, and should only do so once the notice covers it.
- Not collected
No call audio, contacts or SMS. The phone shows a persistent notification while the agent is reporting.
- Removing a phone
Removing a phone in the workspace revokes its token. It cannot re-enrol with the fleet code until restored.
- Hosting
Each workspace has its own database, kept in Australia.
Create a workspace, then push the agent